Operations & Support Analyst

Operations And Support AnalystWe're proud to have a team of more than 700 innovative and dedicated employees - and we continue to grow! Here are just a few reasons why you'll enjoy being part of our team:Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow professionally, and advance your career.Work-life balance. Enjoy a consistent Monday-Friday 8a-5p schedule along with generous PTO so you can recharge and spend time with family and friends.

We also offer a hybrid work model, giving employees the flexibility to work from home 2 days per week.Benefits and Perks. We offer competitive pay, as well as an excellent benefits package including medical, dental, vision, 401(k) matching up to 3%, long term disability, tuition assistance, on-site gym, annual wellness program, and our corporate office is a nicotine-free facility.Position Summary:The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.Position Responsibilities:Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobsMonitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others)Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshootingIT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employeesAbility to work multiple concurrent issues using a ticket management systemIdentify patterns of support requests which may be indicative of systemic issuesClearly communicate and document each support request with detailManage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,)Follow department policies and procedures with accuracyManage asset management systemManage and follow processes for system monitoring and alertingDemonstrated appropriate working knowledge of corporate systemsDemonstrated successful task management experienceDemonstrated ability to comprehend and solve complex business and technical issuesOutstanding ability to learn new applications and technologiesAbility to learn from technical expertsAbility to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as requiredWorking knowledge of mobile devices, PC hardware, networking, infrastructure and operational managementSpecial projects, as assignedPosition Requirements:Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)2–5 years of experience in IT operations, systems support, or infrastructure monitoringProficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)Resolve issues prior to business hours including responding to issues outside of normal working hoursExcellent troubleshooting and communication skillsAbility to travel (minimal)The CompanySince 1911, State Industrial Products has helped customers "Care for Work Environments"®.

Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in!

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.