Experienced in service delivery management, the remote Operations and Service Delivery Lead will oversee customer-facing operations and service delivery for Distributed Energy Resource products, ensuring customer satisfaction and managing project coordination and support activities on a contract basis. Key Responsibilities Lead service delivery and operational support activities with ownership of customer satisfaction KPIs Coordinate and oversee product upgrades and operational deployments Manage support ticket queues and ensure adherence to defined SLAs Required Qualifications 6-8 years of experience in Service Delivery, Operations Management, Technical Support, or a related role Minimum 2 years of experience within Utilities, Renewable Energy, or Power Systems industries Basic SQL knowledge for data analysis and troubleshooting Working knowledge of Unix/Linux operating systems Bachelor's Degree in Electrical Engineering or a related technical discipline
Operations and Service Delivery Lead in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.