Operations & Project CoordinatorPaul Davis Restoration of Downriver Detroit is building a reputation as the most reliable, responsive, best-documented restoration company in Southeast Michigan. That reputation is earned one job at a time through fast response times, excellent communication, clean documentation, operational consistency, accurate project flow, zero surprises to customers or adjusters, and projects that move quickly without chaos.This role exists to protect operational speed, documentation quality, communication standards, compliance, and project flow across the life cycle of every job. The Operations & Project Coordinator is not a passive administrative position. This role is operational infrastructure. This position directly supports the operational performance of the Mitigation and Field teams while helping maintain workflow, communication, and compliance across the company during changing workload demands.The goal is simple: No surprises. No preventable delays.
No jobs falling through the cracks.Core ResponsibilitiesLead Intake, Phone Coverage & Dispatch SupportJob File Management & Operational Quality ControlCompliance, Workflow Accountability & Operational Follow-ThroughWIP Meetings & Operational VisibilityCustomer, Adjuster & Communication SupportVendor, Supply & Operational Logistics CoordinationInvoicing, Documentation & Collections CoordinationSurvey, Review & Reputation ManagementPerformance Expectations Success in this role requires: urgency, consistency, follow-through, communication, accountability, organization, operational awareness, and meticulous attention to detail. This role is expected to: protect cycle time, reduce preventable delays, support operational speed, improve communication quality, maintain compliance, support cash flow, and strengthen customer and adjuster trust.Performance Goals:Job Cycle Time ? 10 Days Mitigation ? 90 Days ReconstructionNet Promoter Score (NPS) ? 80Operations Scorecard ? 80Revenue vs Cost Ratio ?
1.3Job Cost ? 60%Zero preventable compliance failuresZero overdue critical compliance tasksZero preventable invoice delays caused by missing documentationFast, accurate intake and dispatch response timesHigh customer communication consistencyIncreased review volume and referral generation through operational excellenceCompetencies & Qualifications Required:High school diploma or GEDValid driver's license and insurable driving recordStrong written and verbal communication skillsHigh degree of urgency and responsivenessMeticulous attention to detailStrong organizational and follow-through skillsComfortable holding others accountable respectfully and directlyAbility to work independently in a deadline-driven environmentStrong computer and software skills using Windows, Office, web browsers, and operational software systemsAbility to learn industry platforms quicklyPreferred:Restoration, mitigation, construction, insurance, or project coordination experienceExperience with RMS/DASH, Xactimate, Claims Force, Valudate, Docusketch, SharePoint, or related softwareExperience in customer service, operations coordination, or workflow managementExperience supporting high-performance teams in fast-paced environmentsWhat Success Looks Like:Projects move fasterCommunication improvesAdjusters receive fewer surprisesDocumentation stays cleanCustomers feel informedInvoices go out fasterCollections improveField teams stay supportedAnd ownership spends less time chasing preventable operational problemsThis role directly supports the long-term growth, reputation, and operational excellence of Paul Davis Restoration of Downriver Detroit. We are building a company known for speed, excellence, professionalism, communication, and execution. This role is a critical part of that mission.Schedule & After-Hours Communication Expectations:This role primarily operates during standard business hours, Monday–Friday. Due to the emergency-service nature of the restoration industry, this position will participate in limited rotational after-hours communication coverage as assigned. After-hours responsibilities may include:Receiving and responding to calls escalated from the company answering serviceGathering accurate loss information and documenting/entering emergency intake/claim detailsCoordinating communication with ownership or field management when requiredSupporting customer communication and operational coordination during active emergency situationsThis role is not expected to perform field labor or emergency mitigation work.
The focus of after-hours coverage is communication, intake accuracy, escalation to field management, and operational support as needed. Company-observed holidays currently include:New Year's DayMemorial DayIndependence DayLabor DayThanksgiving DayChristmas DayChristmas EveNew Year's EveOperational flexibility, professionalism, urgency, and calm communication are critical to success in this role and essential in the restoration industry.Compensation:$22–25 per hour, based on experience and overall fitOpportunities for growth as the company scalesCompany-supported training and developmentFast-paced, team-oriented environment with high standards and strong operational supportSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.Our Vision:To Provide Extraordinary Care While Serving People In Their Time Of Need.Our Values:Deliver What You PromiseRespect The IndividualHave Pride In What You DoPractice Continuous ImprovementOur Mission:To provide opportunities for great people to deliver Best in Class results