Operations AnalystWhy Russell Cellular?Pay for this position is $18.00/hr.Health, dental, vision, and life insurance as well as paid sick days and company holidaysEmployer-matched 401K after 1 yearListed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018Employee Assistance Programs750+ locations in 43 states employing 2,600+ employeesVerizon Sales discounts, sales contests, and incentivesOpportunity for growth and advancement through trainingCommunity involvement opportunitiesWhat will you do in your role?The Operations Analyst plays a vital role in supporting the efficiency and performance of the TeleSales departments at Russell Cellular.
This role focuses on systems support, workforce management, data reporting, sales team enablement, and recognition efforts, all aimed at helping the team function at its best.We're looking for someone with strong experience in call centers and/or sales team environments, who understands how to support frontline teams through data, tools, and process improvements. This position will require you to work onsite 5 days a week.Key ResponsibilitiesTroubleshooting & Systems SupportAssist frontline team members with troubleshooting systems, tools, and equipment issuesAct as a liaison with the IT team when technical issues need escalation or resolutionTrack and communicate site-wide outages and issuesMaintain accurate equipment inventory records and ensure accountabilitySales Enablement & Data SupportSupport the TeleSales team by managing and optimizing lead tracking and sales dataCreate, update, and improve reporting for key sales performance metricsAssist the team in building and maintaining accurate, professional sales quotesIdentify opportunities to streamline data workflows and reduce administrative tasks for the sales teamDeploy AI-driven call monitoring to evaluate customer interactions and deliver targeted feedback at scale.Analyze WFM data and performance metrics to drive strategic staffing decisions that directly increase sales conversion rates.Recognition & Team EngagementMaintain and coordinate site recognition programs (daily, weekly, monthly, quarterly)Support the planning and execution of employee recognition events and initiativesWhat You Bring to the TeamExperience working in a call center or sales support environment (required)Strong organizational and communication skillsComfort with data systems, reporting tools (e.g., Excel, Google Sheets), and internal platformsA proactive, solution-focused mindset with attention to detailAbility to work cross-functionally with departments such as IT, Human Resources, and Reporting.Proven ability to operate as a true individual contributor, managing solo workflows with minimal reliance on team consensus.Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018.
With over 750 locations, in 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.Come and join us and be a part of the Russell Cellular success!Equal Opportunity Employer StatementRussell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.