Operations Analyst

Job TitleSupports the cross-functional technical requirements that directly provide technical integration solutions across all military branches and Government agencies for a Department of War (DoW) communications system in support of the Mobile User Objective System (MUOS) System-of-Systems Technical Integration Center (MSTIC).Company OverviewSystems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier provider of management, engineering, information technology, and logistics services, STF is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements.STF offers superior out-of-the-box solutions to end-to-end problems and customer-centric support to the United States Government, Military, Department of Defense (DoD), and other federal agencies.Job SummarySupports the cross-functional technical requirements that directly provide technical integration solutions across all military branches and Government agencies for a Department of War (DoW) communications system in support of the Mobile User Objective System (MUOS) System-of-Systems Technical Integration Center (MSTIC). This includes developing essential technical documentation, establishing advanced issue-resolution procedures, and providing direct operational assistance to end users and programs.Responsibilities and DutiesMonitors system status using available situational awareness capabilities to identify potential user issues that may occur. Performs advanced analysis and applied issue resolution support. Coordinates with MUOS O/I Level personnel on potential root causes and fixes actions. Coordinates and performs provisioning/terminal characterization testing when necessary. Develops/updates diagrams based on issues experienced. Attends FRBs and provides "User Experience" input for designated failures. Provides technical documentation as required. Develops metrics and trends on common issues to support improved troubleshooting across the enterprise. Supports user Concept of Operations (CONOP)/Concept of Employment (CONEMP) planning efforts to maximize the effectiveness of MUOS capability.Qualifications and SkillsRequired knowledge and years of experienceMust have at least 5 years of experience supporting/operating tactical edge communications systems.

Experience performing C4I planning, provisioning, terminal operations, troubleshooting, and knowledge of MANET/COP technology are preferred. Must have excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).Education RequirementsMilitary Training/Job related to Tactical Radio operations/maintenance, Networking, radio electronics, and the employment/use of tactical data applications. Bachelor's Degree is preferred.CertificationsNetwork+ and Security+ are a plusClearance RequirementSecret ClearanceSalaryThe minimum salary starts at $120,000 and the max is negotiable based on experienceBenefits and PerksAt STF, we recognize that talented employees are the foundation of our success. STF provides benefits and compensation packages to help our employees meet the diverse and changing needs throughout their careers and lives.Benefits packages include the following:Medical Plans administered through United HealthCareVision and Dental Plan Benefits401(k) Tax-Deferred Retirement PlanAccidental Death and Dismemberment InsuranceDependent / Medical Care Flexible Spending AccountDirect DepositHealth and Welfare MedicalHoliday LeaveIndustry Competitive SalariesLife Insurance (basic and supplemental)Paid Time Off / Annual Comprehensive Personal LeavePerformance / Award BonusesProfessional Development CourseworkTechnical TrainingTuition Assistance ProgramTotalChoice™ Voluntary BenefitsSTF Cares / Paid Time Off to VolunteerEqual opportunity employer as to all protected groups, including protected veterans and individuals with disabilities