OPERATIONS ANALYST II - 73006656

OPERATIONS ANALYST II - The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.JOB SUMMARY:This is an Operations Analyst II position in the General Tax Administration Program's, Taxpayer Services Process, Collections Unit.

The incumbent assists taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent examines and updates departmental or taxpayer records and may require additional taxpayer contact or other departmental personnel for final resolution. The incumbent also provides accurate information and assists taxpayers or other Department specialists with inquiries regarding filing obligations and departmental rules, policies, and procedures.MINIMUM REQUIREMENTS:Currently employed with the Florida Department of Revenue within the General Tax Administration Program.

One year of experience researching, reviewing, and resolving complex Florida tax account issues utilizing master data and financial information in the System for Unified Taxation (SUNTAX).PREFERENCES:Preference will be given to candidates who are bilingual (Spanish/English).SPECIAL NOTES:The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.SALARY:The hiring salary for this position generally will not exceed $3,821.06 monthly/$45,852.72 annually. BENEFITS:Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.