OPERATIONS ANALYST I - 64005242

Operations Analyst IThis position requires daily in-office work. This is a responsible position requiring the incumbent to work independently and to use good judgment regarding the enforcement of standard operating procedures for the Florida State Health Online Tracking System (SHOTS), the statewide immunization registry. This position requires extensive work with the healthcare provider community in Florida and must always represent the department in a positive and professional manner. The incumbent in this position must also be capable of understanding and observing appropriate protocol regarding all standard operating procedures for the program.

The incumbent must also maintain a thorough working knowledge of the Florida SHOTS system and its functionality to appropriately address end-users' requests.The Operations Analyst I performs the following tasks:Enrollment Processing - Maintain working knowledge of standard operating procedures to review, evaluate process and correct enrollment applications while categorizing non-enrollable applications for proper and timely follow-up for the Florida SHOTS system. Timely enrollment processing goal is one (1) day.Enrollment Issues Resolution - Utilizing standard operating procedures, the incumbent will regularly perform audits of the Florida SHOTS database and identify enrollment issues and either resolve the issue or report to the supervisor the issue with reasons and timeliness. Enrollment roster is to be reviewed once a month or more often, and resolutions are to be completed prior to the enrollment or issue expiration dates.Enrollment Support - Utilizing standard operating procedures and knowledge of the Florida SHOTS system, the Incumbent will properly resolve issues for end-users and report the findings. Timely response to communications is two business hours with a direct response or forwarding to supervisor.Training Support- The Incumbent will assist with the training of end-users, including development and maintenance of web-based training and user manuals and end-user coaching.

Web-based training and user manual support is to be coordinated to ensure the products are ready for deployment with the associated release.Administrative Support - Working within standard operating procedures, the incumbent will provide support in the administrative aspects of the Florida SHOTS system, including timely record scanning, filing, and organization maintenance.Enrollment Documentation - The incumbent will periodically review standard operating procedures and recommend updates to supervisor based on system and process changes.Required Knowledge, Skills, and Abilities:Knowledge of methods of data collection and analysis.Ability to collect, evaluate and analyze data.Ability to organize data into logical format for presentation in reports, documents, and other materials.Ability to conduct fact-finding and solve research.Ability to plan, organize and coordinate work assignments.Ability to communicate effectively.Ability to establish and maintain effective working relationships.Qualifications:Minimum: High School Diploma or equivalent.Preferred: One year of experience working in an immunization and/or healthcare organization. One year of experience working with Florida SHOTS. One year of experience using a multiline telephone system.The Benefits of Working for the State of Florida:Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more!

For a more complete list of benefits, including monthly costs, visit Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.