Operations Administrative Coordinator

Operations Administrative CoordinatorCorporate Headquarters - Lancaster, PA 17601OverviewOperations Administrative Coordinator position is available for our Corporate Warehouse. The Operations Administrative Coordinator serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support.

Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.ResponsibilitiesOrder & Workflow AdministrationPrint, collate, and distribute orders; monitor completion through WMS checks.Troubleshoot and resolve order issues; escalate complex problems appropriately.Maintain printer workflows and troubleshoot basic device issues.Client Service SupportUpload and manually enter orders; set up/edit item masters.Generate and distribute status and performance reports.Release special projects to Operations and ensure requirements are met.Documentation & BillingManifest and invoice orders accurately and on time.Prepare purchase orders for Operations supplies and services.Operational FlexAssist with picking, packing, kitting, and shipping during capacity gaps.Identify process improvements and contribute to SOP updates.CommunicationMaintain clear communication with Operations, Client Services, and IT/WMS support.Present options and data for decision-making when issues arise.QualificationsEducation & ExperienceHigh School Diploma or GED required; Associate degree preferred.2–4 years in operations or client services administration (3PL or eCommerce preferred).Experience with WMS and Microsoft Excel strongly preferred.SkillsCritical thinking and problem-solving.Strong organizational and communication skills.Ability to manage multiple priorities in a fast-paced environment.TechnicalProficiency in Microsoft 365 and WMS systems.Familiarity with printing workflows and basic troubleshooting.About Jay Group:Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.Benefits:401K with company discretionary matchDental InsuranceEmployee Assistance ProgramHealth InsuranceLife InsuranceLong Term Disability insurancePaid Holiday HoursPaid Time-OffPlum BenefitsShort Term Disability InsuranceVision InsuranceWeekly PayWhat does it take to be a Jay Group Team Member?Uphold Jay Group Core ValuesMake it Possible: We happily and skillfully remove barriers to success for our clients and our employees.Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.Built on Trust: We live our legacy of being open, honest, ethical, and genuine.Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.Must be willing to submit a background check.Ability to work legally in the United StatesEqual Employment Opportunity EmployerJoin our team!