Operations Account Management Team Lead

To ensure operational excellence for assigned clients, the full-time remote Operations Account Management Team Lead will manage day-to-day performance, serve as the primary liaison between client facilities and internal teams, and focus on optimizing revenue cycle outcomes through effective communication and issue resolution. Key responsibilities Monitor daily operational performance and key performance indicators for assigned clients Act as the primary operational point of contact, ensuring timely and accurate communication between clients and internal teams Identify operational risks and trends, supporting issue resolution to prevent revenue leakage and service disruption Required qualifications Bachelor's degree or equivalent combination of education and relevant experience 5+ years of experience in hospital revenue cycle functions, particularly in billing, follow-up, collections, and claim resolution Working knowledge of insurance regulations, reimbursement practices, and automated billing workflows Demonstrated ability to resolve complex issues, including account research and root cause identification Strong client-facing communication skills with the ability to clearly explain operational findings and timelines