Supporting the continuous improvement of Shared Services operations, the full-time Operational Excellence Specialist will conduct quality reviews, deliver staff training, and promote participant-centered service in a remote work environment. Key responsibilities Conduct routine quality assurance reviews of operational cases and documentation to ensure accuracy and compliance Develop and deliver training programs for staff on documentation, workflows, and process changes Analyze quality findings and support process improvement initiatives by reporting on error categories and remediation status Required qualifications Associate's Degree in business, health care, or a related field, or equivalent experience Minimum of one year of experience working with a frail or elderly population, or appropriate training upon hiring Experience in healthcare, Medicare & Medicaid, and quality review processes Proficiency in electronic medical records and documentation platforms Bilingual candidates are preferred, with fluency in English required
Operational Excellence Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.