Operational Coordinator - General (Lancaster)

Operational Coordinator - General position is available for our Corporate Warehouse.  The Operational Coordinator - General serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed. 

Responsibilities: 

Order & Workflow Administration 

• Print, collate, and distribute orders; monitor completion through WMS checks. 
• Troubleshoot and resolve order issues; escalate complex problems appropriately. 
• Maintain printer workflows and troubleshoot basic device issues. 

Client Service Support 

• Upload and manually enter orders; set up/edit item masters. 
• Generate and distribute status and performance reports. 
• Release special projects to Operations and ensure requirements are met. 

Documentation & Billing 

• Manifest and invoice orders accurately and on time. 
• Prepare purchase orders for Operations supplies and services. 

Operational Flex 

• Assist with picking, packing, kitting, and shipping during capacity gaps. 
• Identify process improvements and contribute to SOP updates. 

Communication 

• Maintain clear communication with Operations, Client Services, and IT/WMS support. 
• Present options and data for decision-making when issues arise. 

Qualifications: 

Education & Experience 

• High School Diploma or GED required; Associate degree preferred. 
• 2–4 years in operations or client services administration (3PL or eCommerce preferred). 
• Experience with WMS and Microsoft Excel strongly preferred. 

Skills 

• Critical thinking and problem-solving. 
• Strong organizational and communication skills. 
• Ability to manage multiple priorities in a fast-paced environment. 

Technical 

• Proficiency in Microsoft 365 and WMS systems. 
• Familiarity with printing workflows and basic troubleshooting. 

About Jay Group: 

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services.  For over 55 years, some of the world’s most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses. 

Benefits:  

• 401K with company discretionary match 
• Dental Insurance 
• Employee Assistance Program 
• Health Insurance 
• Life Insurance 
• Long Term Disability insurance 
• Paid Holiday Hours 
• Paid Time-Off 
• Plum Benefits 
• Short Term Disability Insurance 
• Vision Insurance 
• Weekly Pay 

What does it take to be a Jay Group Team Member? 

• Uphold Jay Group Core Values 
• Must be willing to submit a background check. 
• Ability to work legally in the United States 

Equal Employment Opportunity Employer

Join our team!