Job TitleIdeal candidates will have 1-5 years of experience with Dynatrace CloudWatch or similar tools and a solid understanding of cloud architecture and DevOps principles.Key Responsibilities:Monitor alerts and support our systems to ensure seamless operations.Incident and System Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions and protect system availability through incident problem and change management.System Monitoring and Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to improve monitoring and alerting.Incident Response and Root Cause Analysis: Work with major incident response teams for escalations and monitoring during major incidents.Qualifications:Self-Motivated: Ability to define, develop, and execute plans, manage system outages, and handle high-stress situations.Availability: Able to work in a 24/7 environment and provide on-call support.Experience: Proven experience interacting at all levels.Technical Skills: Bachelor's degree in Computer Science, Information Systems, or Engineering preferred. Technical certifications or 5 years in Event monitoring and alerting, DevOps Infrastructure Support, or IT Major Incident Management.
Experience with monitoring tools Dynatrace, CloudWatch, Zabbix, SCOM. DevOps application performance tuning. Strong writing skills for documentation. Proficient in distributed systems/administration Windows, Unix, Linux, VMWare, etc. Knowledge of ITIL best practices certification is a plus. Familiarity with SDLC lifecycle.
Experience in SLA/KPI-driven environments. ServiceNow proficiency. General scripting/programming skills Python, Node.js, Ruby, Perl, Bash/sh. Preferred Qualifications: Cloud certifications AWS, Azure, etc.
Experience with infrastructure as code tools Terraform, Ansible, etc. ITIL V3 or V4 certification. Advanced technical skills in various operating systems and environments.