Operating Tax Supervisor

Job Description

Supervises daily operations of a high-volume compliance, reporting, and billing function. Ensures accurate and timely execution of processes across multiple entities by leading team performance, monitoring outcomes, and applying analytical insights to improve efficiency and consistency.

Major Responsibilities:

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  Provide coaching, guidance, and performance oversight to support team effectiveness and accountability.

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  Monitor workloads and adjust priorities to meet deadlines and operational goals.

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  Ensure consistent execution of reporting, filing, and billing processes across business units and regions.

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  Manage exceptions, resolve issues, and coordinate with internal and external stakeholders as needed.

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  Analyze operational data and reporting trends to identify errors, variances, and process gaps.

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  Oversee day-to-day tax team compliance activities including Sales and Use Tax, Heavy Vehicle Use Tax, Federal Excise Tax, Personal Property Tax, Fuel and Mileage Tax, ensuring work is completed accurately and on time.

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  Develop and track key performance metrics to monitor accuracy, timeliness, and efficiency.

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  Implement improvements to enhance workflows and reduce risk.

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  Oversee customer billing processes, ensuring accuracy and timely resolution of discrepancies.

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  Partner with internal teams to address exceptions and improve processes.

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  Maintain and update standard operating procedures (SOPs) to reflect current practices and efficiencies.

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  Provide support for audits and collaborate on issue resolution and process enhancements.

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  Support projects and initiatives to improve operational performance.

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  Perform other duties as assigned.

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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Accounting background

Tax experience, preferably sales & use tax

Analyst-level experience with demonstrated leadership abilities

Intermediate to advanced Excel skills

Experience reviewing and approving tax returns

Ability to answer day-to-day tax questions and support escalations

Strong people leadership and team oversight capabilities

Process improvement mindset Data science background

Experience with Microsoft Access

Prior supervisory or team lead experience

Experience working with audits, appeals, and tax escalations