Job Description
Job Description
At H&D, this is not just a support role. You will be a trusted onsite resource for our clients, a contributing member of a close-knit team, and part of a company that invests in communication, documentation, professional growth, and doing the right thing for clients and teammates.
Why This Role Is Different
* You will work directly with users and leadership teams at client offices, not just behind a remote support queue.
* You will build relationships with clients and become a familiar, trusted technical resource inside their business.
* You will be exposed to a wide variety of environments, technologies, industries, and real-world business challenges.
* You will be part of a team that values clear communication, strong documentation, and continuous improvement.
* You will have opportunities to grow your technical, client service, documentation, and leadership skills over time.
Our Culture
H&D has a complete culture brochure that defines how we act and work with teammates, clients, vendors, and partners. Our culture is not meant to sit in a drawer. It is how we make decisions, communicate, solve problems, and hold ourselves accountable.
Culture Principle
What It Means Here
No Ego
We collaborate openly, ask questions, share knowledge, and focus on solving the problem instead of protecting pride or titles.
Be on the Excitement Plan
We bring positive energy to our work, our clients, and our teammates. We believe attitude matters and that enthusiasm is contagious.
Continuous Improvement
We are always looking for a better way to serve clients, support each other, document our work, and improve our systems.
Powerhouse Documentation
We believe great documentation creates consistency, accountability, scalability, and better service. Strong documentation is part of how we win.
Team First
We help each other, communicate consistently, and recognize that the best client experience comes from a team that works well together.
Ownership & Accountability
We follow through, communicate early, document clearly, and take responsibility for outcomes.
Position Overview
We are seeking an organized, customer-focused Onsite Support Technician II to provide Level 1 and Level 2 IT support while working from H&D locations and regularly supporting client offices. This role serves as a primary onsite technical resource responsible for resolving end-user issues, supporting business operations, maintaining IT assets, and handling escalated support requests.
This position is ideal for someone who enjoys face-to-face support, likes being close to the business, and wants to make a visible impact. You will support users, work with dispatch and service desk teams, maintain documentation, and help ensure clients receive a consistent, professional, and responsive H&D experience.
Key Responsibilities
* Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, conference room technology, and business applications.
* Respond to and resolve service desk tickets, incidents, and user requests in accordance with H&D service standards.
* Serve as an onsite escalation resource for issues assigned by dispatchers and Level 1 technicians.
* Provide hands-on support at client offices, including workstation setups, hardware deployments, device replacements, and equipment lifecycle management.
* Support employee onboarding and offboarding, including device provisioning, software installation,
Job Description
At H&D, this is not just a support role. You will be a trusted onsite resource for our clients, a contributing member of a close-knit team, and part of a company that invests in communication, documentation, professional growth, and doing the right thing for clients and teammates.
Why This Role Is Different
* You will work directly with users and leadership teams at client offices, not just behind a remote support queue.
* You will build relationships with clients and become a familiar, trusted technical resource inside their business.
* You will be exposed to a wide variety of environments, technologies, industries, and real-world business challenges.
* You will be part of a team that values clear communication, strong documentation, and continuous improvement.
* You will have opportunities to grow your technical, client service, documentation, and leadership skills over time.
Our Culture
H&D has a complete culture brochure that defines how we act and work with teammates, clients, vendors, and partners. Our culture is not meant to sit in a drawer. It is how we make decisions, communicate, solve problems, and hold ourselves accountable.
Culture Principle
What It Means Here
No Ego
We collaborate openly, ask questions, share knowledge, and focus on solving the problem instead of protecting pride or titles.
Be on the Excitement Plan
We bring positive energy to our work, our clients, and our teammates. We believe attitude matters and that enthusiasm is contagious.
Continuous Improvement
We are always looking for a better way to serve clients, support each other, document our work, and improve our systems.
Powerhouse Documentation
We believe great documentation creates consistency, accountability, scalability, and better service. Strong documentation is part of how we win.
Team First
We help each other, communicate consistently, and recognize that the best client experience comes from a team that works well together.
Ownership & Accountability
We follow through, communicate early, document clearly, and take responsibility for outcomes.
Position Overview
We are seeking an organized, customer-focused Onsite Support Technician II to provide Level 1 and Level 2 IT support while working from H&D locations and regularly supporting client offices. This role serves as a primary onsite technical resource responsible for resolving end-user issues, supporting business operations, maintaining IT assets, and handling escalated support requests.
This position is ideal for someone who enjoys face-to-face support, likes being close to the business, and wants to make a visible impact. You will support users, work with dispatch and service desk teams, maintain documentation, and help ensure clients receive a consistent, professional, and responsive H&D experience.
Key Responsibilities
* Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, conference room technology, and business applications.
* Respond to and resolve service desk tickets, incidents, and user requests in accordance with H&D service standards.
* Serve as an onsite escalation resource for issues assigned by dispatchers and Level 1 technicians.
* Provide hands-on support at client offices, including workstation setups, hardware deployments, device replacements, and equipment lifecycle management.
* Support employee onboarding and offboarding, including device provisioning, software installation,
Onsite Support Technician II in irvine at Unknown Company
This position is listed as full time and able to be worked remotely.