Onsite Service Project Coordinator - Columbus, Ohio area

Onsite Service Project Coordinator - Columbus, Ohio AreaSalary Range $32.00 - $34.00Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support.

With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide.Position Summary: Under the direction of the Service Manager, the Field Service Coordinator plays a critical administrative role in supporting the field service team by ensuring that customer-reported issues and concerns in CX Alloy are accurately tracked, updated, and communicated to the appropriate internal stakeholders. Additionally, this role is responsible for processing customer-pay service replacement parts orders, including managing and coordinating customer purchase orders for service parts. This position ensures seamless service execution by maintaining clear visibility into CX Alloy cases, coordinating service responses, and effectively handling service parts transactions in alignment with customer expectations.This position will require you to go to customer sites in the Columbus, OH metro area as needed.Essential Duties and Responsibilities:Own the tracking and management of all CX Alloy cases, ensuring that every customer-reported issue is promptly logged, reviewed, and assigned internallyRegularly update CX Alloy cases with the latest status, ensuring customers and internal teams have visibility into issue resolution progressProactively escalate CX Alloy issues that require engineering, warranty, or management attention to ensure timely resolutionCommunicate critical CX Alloy case details (including issue descriptions, severity, and required actions) to the Service Manager, Project Manager(s), and Field Service Quality LeaderEnsure proper documentation and follow-up on all CX Alloy issues, verifying that corrective actions are properly recorded and completedProcess customer purchase orders for service parts, ensuring all transactions are documented and handled efficientlyCoordinate with internal teams to ensure service parts are available, shipped, and delivered in a timely mannerCommunicate with customers regarding their service parts orders, providing updates on status, lead times, and shipment detailsEnsure proper invoicing and documentation related to customer pay service parts transactions, maintaining accuracy in purchase order processingTrack and report on service parts order status to ensure alignment with customer expectations and internal fulfillment capabilitiesWork closely with the Project Manager(s), Service Manager, and Field Service Quality Leader to ensure CX Alloy-reported issues are assigned to the appropriate team members for investigation and resolutionAssign and dispatch Field Service Technicians based on the nature of CX Alloy-reported issues, technician expertise, and availabilityCoordinate with PSI on engine warranty-related issues and ensure proper documentation is available for case resolutionEnsure service teams provide necessary updates for CX Alloy cases and maintain compliance with customer reporting expectationsMaintain accurate and timely case records in CX Alloy, ensuring service responses are well-documented and traceableAssist in generating CX Alloy case reports for internal review, highlighting trends, delays, and areas for improvementTrack and monitor technician travel, site arrival, and service progress, ensuring relevant details are accurately reflected in CX Alloy and internal systemsEnsure compliance with company policies, site safety requirements, and customer service protocols related to CX Alloy-reported concernsWork with Field Service Technicians to ensure that resolution actions for CX Alloy cases are properly documented, including photos, test results, and service notesEnsure customer concerns reported via CX Alloy are handled professionally and efficiently, with clear internal follow-throughSupport additional CX Alloy-related administrative tasks as needed to improve service operationsPerform all other duties as assigned by managementRequirements:Minimum requirements of a High School Diploma or equivalent (GED) - preference will be given to candidates with post-High School Diploma education in a related commercial or technical fieldRequires 2+ years of experience in a commercial or administrative role where superior organizational and problem-solving ability has been demonstratedExperience with ERP, CRM, or similar systems is requiredA high level of experience with Microsoft Word & Excel is requiredExperience in a role where superior organizational skills and multi-tasking abilities is requiredDemonstrated ability of taking on new tasks and meeting assigned goals with minimal formal training and supervisionDemonstrated sense of urgency and ability to overcome barriers and meet project deadlines, aggressive goals, and demanding customer expectationsAbility to solve practical coordination problems and deal with a variety of situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formProven ability to overcome obstacles and complete critical tasks with minimal supervisionStrong attention to detail and commitment to keeping CX Alloy cases updated and accurateExperience in processing customer purchase orders for service parts, with a focus on accuracy and efficiencyExcellent communication skills to effectively track, escalate, and resolve CX Alloy issues with internal teamsProficiency in CX Alloy, CRM, and service management tools for case logging and trackingAbility to analyze service issues and facilitate timely solutions through proper coordinationExperience in service coordination, logistics, or administrative support in a technical or field service environment is preferredPSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans.

Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer!Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.