Empower AI in Quantico, VA seeks a Service Desk Manager to lead Tier 0/1 support for a DoW agency. You will act as senior technical decision-maker, own queue management, and drive First Contact Resolution through process and knowledge management.
This onsite role requires TS/SCI, DoD environment experience, and strong cross-team collaboration. Responsibilities include designing QA, performing trend analyses, mentoring analysts, and coordinating with Tier II/III and endpoint engineering to
#J-18808-LjbffrOnsite Service Desk Manager — Tier I Lead (DoD IT) in quantico at Unknown Company
This position is listed as full time and onsite.