Onsite Resident ManagerMUST HAVE EXPERIENCE

Job description:

Resident Manager

Are you a responsible, customer-oriented individual seeking a unique opportunity to live on-site and make a difference in a residential community? We have an exciting position available for a Part-Time Resident Manager at our San Francisco property. As a Resident Manager, you will act as the primary point of contact for residents, ensuring their safety, satisfaction, and comfort. This role requires living on-site in a studio unit provided by the owner and entails providing exceptional customer service. Additionally, the Resident Manager will be on-call for emergencies and accessible via phone at all times.

Responsibilities:

• Serve as a tenant liaison between residents and the property management office, fostering positive tenant relationships.
• Sort Mail on Saturdays from a single mail drop to individual mail boxes.
• Maintain the safety, security, cleanliness, and overall appeal of the property, ensuring it is an attractive place to live.
• Conduct daily building inspections and address cleanliness as needed.
• Receive and address maintenance requests from residents, coordinating with vendors to ensure prompt and efficient resolution.
• Track maintenance requests, dispatch vendors, and follow up to ensure completion of repairs.
• Coordinate access between vendors and residents, scheduling appointments and minimizing disruptions.
• Track annual certifications and ensure compliance with regulatory requirements.
• Receive and process work orders, utilizing property management software and ticketing systems.
• Ensure property sidewalk and entryway are free of encampments.
• Power wash the sidewalk as needed.
• Provide exceptional customer service, promptly addressing inquiries and concerns from residents.
• Monitor and address lease violations or non-compliance issues, collaborating with the Compliance Manager and Property Manager as needed.
• Be available on-call for emergencies and accessible via phone at all times.
• Maintain organized records of resident communication, work orders, and vendor interactions.

Qualifications:

• Ability to live on-site at the property in a unit provided by the owner.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Proficiency in property management software, ticketing systems, and other relevant tools.
• Strong attention to detail and accuracy in record-keeping.
• Familiarity with maintenance tasks and the ability to diagnose repair requests is desirable.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to handle emergency situations calmly and efficiently.
• Availability to be on-call for emergencies and accessible via phone at all times.
• Prior experience in a customer service or property management role is advantageous.
• Familiarity with compliance regulations and processes is a plus.

Compensation

• Full Rent Credit - Full rent credit on units provided by the building. This accounts for approximately 48 hours of work per month in San Francisco.

Job Type: Part-time

Schedule:

• Evenings as needed
• On call
• Weekends as needed

1550 Filmore St San Francisco, CA 94103 (Preferred)