Onsite Property Administrator

Onsite Property AdministratorThe Onsite Property Administrator supports the operations of the association through customer support at the onsite facility which may include front desk reception duties, facility reservations, fitness center monitoring, pool check-ins and administrative functions.Compensation: $25-27/hrYour Responsibilities:Job responsibilities include the following. Other requirements may be assigned.Coordinate and Administer Facility UsageAssist in providing new and replacement access fobs to residents.Assist in gate controls.Assist in monitoring adherence to facility policies and guidelines.Respond to homeowner inquiries regarding facility usage.Responsible for registering, recording, and monitoring facility rentals.Assist in the implementation of all Association and FirstService Residential sponsored community events when requested.Assist with Business Center issues.Demonstrate and monitor the operation of the multi-media equipment by homeowners and their guests.FiscalResponsible for collecting all revenue received from facility rentals and card access registration, adhering to company policy.AdministrativeResponsible for front desk operations. Including but not limited to telephone, clerical activities, interfacing with residents, and other duties as necessary.Handle customer service calls and issue corresponding work orders, in accordance with established procedures.

Update and communicate work order status to homeowner, up to and including homeowner satisfaction calls.Input inquiries for all interactions with residents via phone, email, or walk-in.Work with resident newsletter committee to compile, format, edit, print, and distribute Community Newsletter using Canva.Create flyers and other Community notices using Canva.Accept and review the ARC application for completeness.Log in SmartWebs, Work with homeowners to ensure all necessary documents are received.Update the Community Resident portal as well as the Wix website.Attend monthly Social Committee meetings. Assist and collaborate with Committee chairs to create a calendar of Lodge functions throughout the year.Receive all material delivered to the onsite office, process it, and forward it to the responsible parties.Handle all aspects of the issuance of resident identification access cards, gate remotes, resident registration, and maintain appropriate computer and paper files.Maintain lost and found depository.Monitor and report any violators of the policies and guidelines to the Compliance and Architectural Coordinator.Must be able to handle multiple tasks concurrently.Produce reports on specific dates for such items as vacation watch, age verification, etc.Skills & Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Must be knowledgeable and adept with Connect, Microsoft Outlook, Word, and Excel.Professional attire required.Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.Demonstrates effective oral and written communication skills.Must be able to independently answer and place telephone calls.Must be able to sit at a desk for long periods of time.Must have excellent customer service skills.Proactive in seeking additional work when assigned tasks are completed.Proficient in EnglishBilingual Spanish is helpful.Excellent general math skills.Excellent reasoning ability and analytical skills.Education & Experience:Some college or technical education.Previous customer service experience.Physical Requirements and Working Environment:Must be able to lift 25 lbs.Must have finger dexterity for typing/using a keyboard.Verbal ability to effectively communicate with homeowners, co-workers, and Board members.Writing ability to formulate effective correspondence necessary to perform the job.Must have use of vehicle, possess current driver's license and state-mandated vehicle insurance with FirstService Residential listed as certificate holder.Must be able to hear in order to receive telephone calls and voicemail messages.Must be able to sit for long periods of time, keyboarding in front of a computer terminal.Must be mobile in order to move around the office in order to make copies, send mail and faxes, and oversee facility usage in the Clubhouse.The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Occasional overtime may be required.Consistent, punctual, and regular attendance required.