Onsite Manager

About this position

About Continuum Companies Inc

About the role

As an onsite Manager, you'll be the go-to point of contact for homeowners, board members, and vendors — delivering exceptional service while overseeing property inspections, vendor relationships, budgets, and staff. You'll act as a key liaison to the Condominium/HOA board, keep records and reports sharp and organized, and help create the warm, professional experience our mission is built on.

What you’ll do

• Provide exquisite customer service to all homeowners, residents, guests and vendors at the community setting a warm culture and environment.
• Serve as key liaison to contractors servicing the community.
• Conduct building inspections.
• Manage and track warranties, maintenance requests, service schedules.
• Serve as a valuable resource and facilitator for the Condominium/HOA board in fulfilling their obligation to manage the community.
• Creatively and proactively assist the board members in the operation of a Condominium/HOA board.
• Serve as the initial point of contact for inbound board requests and liaison between the Condominium/HOA board and ACM.
• Assist the board in the presentation of information to Condominium/HOA membership at meetings.
• Identify and analyze issues, patterns, and trends in community member requests & issues.
• Participate in referring vendors with your Portfolio Manager & Team Lead to the Board and for overseeing the performance of contracted vendors.
• Prepare weekly activity reports and variance reports for the Condominium board.
• Report progress in solving community and board issues and track action items at all times, representing ACM's reputation of professionalism and reliability.
• Maintain knowledge of assigned portfolio’s governing documents.
• Participate in the preparation of Condominium yearly budgets.
• Review and code invoices, consistent with budget control oversight and review monthly and annual financial statements.
• Weekly property inspections as requested by manager and Board.
• Takes initiative in resolving client issues.
• Maintains and organizes up to date property documents (records and logs e.g. telephone log, property information sheets, warranties, community websites, online management systems, etc.).
• Prepares proofreads and edits all written correspondence coming across the desk.
• Oversee onsite staff including a maintenance team and concierge.
• Must attend monthly board meetings.

Qualifications

• Exceptional in Microsoft Office – word processing, spreadsheets and database
• Operation of basic office equipment
• Exceptional interpersonal skills
• Ability to handle sensitive and confidential situations
• Analytical ability to gather and summarize data for reportsli>
• Apt to find solutions to various administrative problems
• Able to prioritize job tasks
• Provide professional customer service
• Able to meet deadlines
• Attention to detail in composing, typing and proofing materials
• Ability to work in highly stressful situations
• Capable to multi-task with multiple vendors and homeowners
• Able to expedite urgent matters to Community Relationship Manager & Team Lead without reservations

Experience/Background:

Five years onsite condominium management, preferred, prior experience with a new development is preferred as well.

Diploma/Degree

High School or GED, some college preferred

CAI designation preferred (i.e. CMCA, AMS)