Onsite Entry Level IT Support Technician

IT Support TechnicianThis is a full-time, dedicated onsite IT support position located at one of our clients in Immokalee, Florida. We strongly prefer candidates who live in Immokalee, Ave Maria, or the immediate surrounding area. This is not a remote position. You will need reliable transportation to and from site. This person would be the first point of contact for common technology issues. The position is intended for someone who can handle routine support independently, gather the right information, and work with TeamLogic when an issue requires additional access or more advanced technical expertise. This is not a systems administrator or engineering position. We are looking for someone with a solid technical foundation, strong customer service skills, and the ability to follow an issue through to completion.The Level 1 technician should be comfortable handling common issues such as:Computer and Microsoft 365 login problemsBasic Outlook, Teams, and Office application issuesPassword resets and multifactor authentication assistancePrinter and scanner troubleshootingMonitor, docking station, keyboard, mouse, and peripheral issuesBasic Wi-Fi and network connectivity troubleshootingAccess to approved network drives and shared resourcesBasic computer performance issuesSoftware installation and updatesNew workstation setup and equipment replacementBasic user onboarding and offboarding tasksIdentifying whether an issue affects one user, multiple users, or an entire locationTeamLogic would continue to manage and support the systems that require administrative access, advanced troubleshooting, or engineering-level knowledge, including:Servers and network infrastructureFirewalls, switches, and wireless infrastructureMicrosoft 365 and Entra administrationAzure and AVD environmentsCybersecurity tools, alerts, and incidentsBackups and disaster recoveryAdvanced permissions and access issuesVendor coordination requiring technical oversightWidespread outages or recurring problemsIssues the Level 1 technician cannot resolve after completing reasonable initial troubleshootingThe Level 1 technician would not be expected to solve these issues independently. Their role would be to identify the problem, collect the necessary information, perform any appropriate initial troubleshooting, and work with TeamLogic until the issue is resolved.The right person will be patient, approachable, and comfortable working directly with employees who may not be technical. They should have a natural ability to troubleshoot, remain calm when someone is frustrated, and take ownership of an issue instead of immediately passing it to someone else. Just as importantly, they need to know when an issue is outside their level of access or experience. We want someone who will make a reasonable effort, document what they have done, and bring TeamLogic in with enough information for us to assist efficiently. The goal is to have a reliable onsite resource who can handle everyday technology needs while maintaining a strong working relationship with TeamLogic IT.

Compensation: $45,000.00 - $65,000.00 per year