Providing high-quality, customer-focused service, the full-time remote One Stop Specialist I will assist UMass Global students throughout their educational journey, addressing inquiries related to financial aid, student accounts, and general student services. Key responsibilities Serve as the main point of contact for students regarding financial aid, assisting with applications and resolving discrepancies Assist students with account-related inquiries, including payments, holds, and refunds, while analyzing account accuracy Support student services functions, including registration processes and tracking missing documents Required qualifications Associate's degree or relevant combination of experience and education 2+ years of experience in student financial aid, student accounts, or customer service roles Familiarity with database systems for data entry and report generation Intermediate proficiency in Microsoft Office applications, including Word and Excel Knowledge of UMass Global policies and procedures is preferred