Leading a team of 8-12 Onboarding Specialists, the full-time remote Onboarding Manager will drive high-quality customer activations, ensuring operational efficiency and team accountability while focusing on customer success in the Small/Medium Business segment. Key Responsibilities Manage and develop a team of Onboarding Specialists through structured coaching and performance reviews Own team activation velocity and maintain forecast accuracy while tracking operational trends to improve onboarding processes Identify customer risks and implement mitigation strategies to ensure successful activations Required Qualifications 3+ years in SaaS onboarding, implementation, or customer success, with at least 1-2 years in a leadership role Proven ability to manage high-volume portfolios with a focus on velocity and forecasting discipline Strong coaching skills with experience in translating metrics into actionable behavior changes Familiarity with CRM tools (e.g., Salesforce) and project management platforms Ability to maintain a supportive culture while holding the team accountable to standards
Onboarding Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.