Onboarding Manager | Property ManagementPhoenix, AZHuman ResourcesFull TimeAvenue5 is growing, and we are in search of an onboarding manager to join our dynamic team of Fivers!We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:Listen to our associates, recognize them, and give them room to growInvest in our associates to help them become the best version of themselvesApproach every important decision with our associates in mindCelebrate our associates' successes and encourage them to raise the bar even higherWe're looking for a talented onboarding manager who will lead Avenue5 onboarding programs and onboarding team to create a consistent, engaging, and operationally effective new associate experience.The onboarding manager will partner closely with career development, regional leaders, recruiting, HR, and cross-functional teams to strengthen onboarding processes, improve associate engagement, and support retention and operational readiness across the organization.Lead and develop a team of onboarding specialistsManage onboarding programs and onboarding experiences for new associates across the organizationPartner with operational leaders and cross-functional teams to support onboarding execution and consistencyFacilitate and oversee virtual and in-person onboarding sessionsTrack onboarding attendance, participation, completion, and engagement metricsCreate and maintain onboarding reports, dashboards, presentations, and communicationsIdentify process improvements and opportunities to enhance onboarding effectiveness and scalabilityEvaluate onboarding programs and associate feedback to improve engagement, accountability, and retentionCollaborate with associates and leaders to identify onboarding and training needsSupport onboarding initiatives related to organizational growth and operational prioritiesCreate accountability and consistency across onboarding programs and processesBuild strong partnerships with operational and regional leadersCoach and support onboarding specialists to drive performance and engagementInfluence positive associate experiences through communication, follow-through, and executionUse reporting and data to evaluate performance and improve resultsHigh school diploma is required. Bachelor's degree in business, education, human resources, or related field is preferredThree plus of experience in property management is preferredThree plus to five years of experience in onboarding, training, learning and development, or related field is preferredPrevious leadership or people management experience is preferredAdvanced level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and ExcelExperience with learning management systems and reporting tools is preferredStrong leadership, communication, and organizational skillsProficiency in project management skills to create project plans, track progress, meet deadlines, and support implementation across multiple properties or geographic areasStrong Excel and reporting skills preferredKnowledge in property management systems like Yardi, OneSite, CRM, EliseAI, preferredAbility to analyze onboarding metrics and identify opportunities for improvementAbility to work independently and prioritize in a fast-paced environmentDetail oriented with strong follow-through and problem-solving skillsExcellent written and verbal communication skillsAbility to collaborate effectively across departments and operational teamsTypically, normal business hours Monday – Friday in our corporate officeExposure to environment typically found in an office buildingAvenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
These functions include, but are not limited to:Ability to lift, push, and pull up to 25 poundsHearing and visual ability to observe and detect signs of emergency requiredMust be able to sit, stand, reach, bend, and stoop for extended periods of timeTalking and expressing or exchanging ideas by means of the spoken wordAbility to receive detailed information through oral communicationVisual requirements including color, depth perception, and field visionAbility to tolerate stressful situationsAbility to work under minimal to moderate supervisionThis job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.