As the first point of contact for families referred to Hera, the full-time remote Onboarding Guide will manage the onboarding process, converting referrals into active clients by guiding families through documentation, insurance verification, and scheduling while ensuring a seamless transition to their care team. Key responsibilities Convert referrals into active clients by educating families about Hera's services and their care journey Guide families through the onboarding process, ensuring all necessary paperwork and scheduling are completed efficiently Coordinate communication between families and Hera's care team to facilitate a smooth handoff to their assigned Hero Required qualifications Background in healthcare sales, care coordination, or customer success, particularly with older adults or their families Strong phone presence and follow-through, fostering trust with families Ability to streamline processes and improve efficiency without compromising quality High standards for performance and a commitment to thoroughness Tech-savvy and adaptable in fast-paced environments with evolving procedures
Onboarding Guide in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.