Onboarding Customer Success Manager

Founding Customer Success | Customer Obsessed | Account Management | SaaS

About DashFuel

DashFuel powers the fuel marketers and distributors who move fuel, providing technology to manage logistics and streamline operations in one place.

Where we are now

We are a VC-backed startup with an excellent product, a tight-knit team, and a strong customer base with high satisfaction. We are looking to scale by adding strong contributors who can onboard and support our rapidly growing customer base.

Who we are looking for

You are hardworking, hungry, and a self-starter.

What you will do

• Onboard: You will onboard customers onto the platform as effectively and efficiently as possible while improving the process along the way.
• Train: With the assistance of teammates and documentation, you will ensure that customers are trained on basics, workflows, and best practices in the platform.
• Support: You will provide world-class, white-glove support, helping customers with questions, issues or requests.
• Customer Relationship Management: You will own the relationship with customers post-onboarding via strategic continuous improvement, proactive check-ins, etc.
• Voice of the Customer: You will act as the main advocate for customers, understanding their needs and facilitating a constructive feedback loop to our product team.
• Collaborate: You will work with internal teams like product, sales, onboarding, support, developers, and executives to meet customer needs and improve the overall customer experience.

Qualifications

• Minimum of 1-2 years of work experience in a customer-facing role, preferably in a B2B SaaS environment
• Strong data analysis and Excel skills
• Experience with tools like AI, HubSpot, Jira, Google Workspace, and Slack
• Based in the US
• Fuel logistics or oil and gas experience is a plus

What we offer aka the Benefits

• Competitive salary and equity
• 100% remote company
• Unlimited PTO
• Medical/Dental/Vision insurance benefits
• 401(k) with employer match

Salary Range: $75,000-$100,000/yr USD

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Software Development

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