To support a growing client base, the full-time Onboarding Coach will facilitate client onboarding, training, and ongoing support remotely, ensuring clients have a complete understanding of the system and building strong relationships to promote product adoption. Key responsibilities: Facilitate client onboarding, training, and ongoing support via video, phone, and email Resolve customer inquiries and troubleshoot escalated issues across multiple channels Partner with Sales to define success, demonstrate ROI, and drive retention Required qualifications: Over 1 year of hospitality experience in roles such as Front Desk or Revenue Manager At least 2 years of relevant industry experience in customer-facing roles Strong organizational skills to manage multiple projects or accounts Ability to communicate product offerings clearly and synthesize feedback for internal teams Demonstrated empathy and a customer-focused approach in communication