Position Summary
The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.
The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth. The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.
Key Responsibilities
* Customer & Account Management
* Serve as the primary on-site contact for all customer interactions
* Build strong relationships across all levels of the customer organization
* Respond to and resolve service issues using sound judgment and root cause analysis
* Conduct regular site walkthroughs to assess program performance
* Support account reviews and identify growth opportunities
* Represent Total Safety professionally at all times
* Program Management
* Oversee all on-site programs (VMI, vending, and value-added services)
* Manage program setup, changes, performance, and continuous improvement
* Ensure all equipment and service areas are operational and well-maintained
* Coordinate with internal teams and vendors as needed
* Apply contract terms and compliance requirements in daily operations
* Inventory & Operations
* Monitor inventory levels, usage trends, and replenishment needs
* Conduct audits and resolve discrepanciesOversee storage, product flow, and on-site organization
* Coordinate urgent or special fulfillment needs
* Maintain a safe, clean, and compliant work environment
* Reporting & Administration
* Track and report on program performance, inventory, and service metrics
* Maintain accurate records of all activities and transactions
* Analyze data to identify trends and recommend improvements
* Communicate key updates and insights to internal stakeholders
Qualifications
Education & Experience
* Bachelor's degree or equivalent experience preferred
* 3+ years in account management, program management, or industrial distribution
* Experience in manufacturing or industrial environments preferred
Skills & Abilities
* Strong customer service and relationship-building skills
* Ability to work independently and make sound decisions
* Strong organizational and problem-solving skills
* Proficiency in Microsoft Office and ability to learn systems quickly
* Knowledge of inventory management principles
Work Environment & Requirements
* Primarily based in industrial/manufacturing facilities
* Requires standing, walking, lifting (up to 50 lbs), and working around equipment
* Must meet all site safety and compliance requirements
* Valid driver's license and reliable transportation required
Performance Focus
Success In This Role Is Measured By
* Customer satisfaction and responsiveness
* Inventory accuracy and program performance
* Issue resolution and follow-through
* Sales support and account growth
* Ability to work independently and make effective decisions
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The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.
The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth. The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.
Key Responsibilities
* Customer & Account Management
* Serve as the primary on-site contact for all customer interactions
* Build strong relationships across all levels of the customer organization
* Respond to and resolve service issues using sound judgment and root cause analysis
* Conduct regular site walkthroughs to assess program performance
* Support account reviews and identify growth opportunities
* Represent Total Safety professionally at all times
* Program Management
* Oversee all on-site programs (VMI, vending, and value-added services)
* Manage program setup, changes, performance, and continuous improvement
* Ensure all equipment and service areas are operational and well-maintained
* Coordinate with internal teams and vendors as needed
* Apply contract terms and compliance requirements in daily operations
* Inventory & Operations
* Monitor inventory levels, usage trends, and replenishment needs
* Conduct audits and resolve discrepanciesOversee storage, product flow, and on-site organization
* Coordinate urgent or special fulfillment needs
* Maintain a safe, clean, and compliant work environment
* Reporting & Administration
* Track and report on program performance, inventory, and service metrics
* Maintain accurate records of all activities and transactions
* Analyze data to identify trends and recommend improvements
* Communicate key updates and insights to internal stakeholders
Qualifications
Education & Experience
* Bachelor's degree or equivalent experience preferred
* 3+ years in account management, program management, or industrial distribution
* Experience in manufacturing or industrial environments preferred
Skills & Abilities
* Strong customer service and relationship-building skills
* Ability to work independently and make sound decisions
* Strong organizational and problem-solving skills
* Proficiency in Microsoft Office and ability to learn systems quickly
* Knowledge of inventory management principles
Work Environment & Requirements
* Primarily based in industrial/manufacturing facilities
* Requires standing, walking, lifting (up to 50 lbs), and working around equipment
* Must meet all site safety and compliance requirements
* Valid driver's license and reliable transportation required
Performance Focus
Success In This Role Is Measured By
* Customer satisfaction and responsiveness
* Inventory accuracy and program performance
* Issue resolution and follow-through
* Sales support and account growth
* Ability to work independently and make effective decisions
#J-18808-Ljbffr
On Site Program Manager in casa grande at Unknown Company
This position is listed as contract and onsite.