Penn State University’s Applied Research Laboratory (ARL) seeks a motivated IT Technical Support Supervisor to lead frontline Service Desk operations on-site in State College, PA. You will supervise Tier 1 staff, manage SLAs, and drive metrics-driven improvements in a secure environment supporting Navy/DoD missions.
Responsibilities include governance, training, stakeholder communication, and developing a resilient support workforce through recruitment and coaching of student employees.
#J-18808-LjbffrOn-site IT Service Desk Supervisor – Frontline Tech Lead in university park at Unknown Company
This position is listed as full time and onsite.