Job Description
Job Description
This is a part time, dedicated contractor role, on site, 4 hours per day, 5 days per week
Responsibilities:
* This role is a desk side support role at the support center. This is not a help desk role.
* The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience. Must understand SCCM
* This role requires excellent and great customer services skills. This position is very customer centric, customer services is our number one priority.
* This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday.
* This role requires the employee to adhere to the dress code (issued team shirts/polos, pants/slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers).
* Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email services, and all IT client provided services.
* Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
* Performs physical inventory of PCs, accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate.
Qualifications
Education and Experience Required:
* Must have experience providing customer service within a technical field.
* Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.
* SCCM
* CompTia A+ Certification is desired.
* 3+ years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments.
Knowledge and Skills Required:
- Experience with end-user IT support (e.g. Windows operating systems, SCCM, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications).
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Strong initiative, problem solving, priority setting, and collaboration skills.
- Exhibits a high level of initiative and integrity.
- Possess creative ability, credibility and self-confidence. Company Description
Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing, and maintaining enterprise infrastructure for enterprise & mid-market organizations.
Company Description
Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing, and maintaining enterprise infrastructure for enterprise & mid-market organizations.
Job Description
This is a part time, dedicated contractor role, on site, 4 hours per day, 5 days per week
Responsibilities:
* This role is a desk side support role at the support center. This is not a help desk role.
* The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience. Must understand SCCM
* This role requires excellent and great customer services skills. This position is very customer centric, customer services is our number one priority.
* This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday.
* This role requires the employee to adhere to the dress code (issued team shirts/polos, pants/slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers).
* Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email services, and all IT client provided services.
* Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
* Performs physical inventory of PCs, accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate.
Qualifications
Education and Experience Required:
* Must have experience providing customer service within a technical field.
* Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.
* SCCM
* CompTia A+ Certification is desired.
* 3+ years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments.
Knowledge and Skills Required:
- Experience with end-user IT support (e.g. Windows operating systems, SCCM, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications).
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Strong initiative, problem solving, priority setting, and collaboration skills.
- Exhibits a high level of initiative and integrity.
- Possess creative ability, credibility and self-confidence. Company Description
Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing, and maintaining enterprise infrastructure for enterprise & mid-market organizations.
Company Description
Source 1 Solutions is the trusted IT partner your organization needs. With an elite technical network spanning 118 countries, we specialize in monitoring, managing, and maintaining enterprise infrastructure for enterprise & mid-market organizations.
On Site Desktop Support (Part Time) in clearwater at Unknown Company
This position is listed as part time and onsite.