OMS Program Manager - Client ImplementationsProject ManagerBoston, MAAsset ManagementJO- Responsibilities:Assess/evaluate client requirements against scope of project, manage project plan and scheduleAct as a client-facing program manager on large, complex implementation projects to ensure a smooth transition as the relationship beginsLeads the overall direction, coordination, implementation, execution, control and completion of large, strategic clients ensuring consistency with company strategy, commitments and goalsDefines standard product/implementation scoping documentation. Facilitates the definition of project scope, goals and deliverablesDocuments all custom client requirements, works with product management, technology and service management teams to define technical and process solutions to deploy custom scope, and ensures smooth knowledge transfer from sales to implementation teamWorks with other project managers and specialists to ensure timely and accurate delivery of standard and custom scoped objectives. Ensures Implementation, delivery and development timelines are metMonitor and report on progress of the project to all stakeholders, present reports defining project progress, problems and solutions and implements project changes and interventions to achieve project goalsProvide feedback to internal team and development regarding process and productAs workflow dictates oversight and completion of individual RFPs and the implementations of new strategic clientsEnsure customer satisfaction through follow-up, client responsiveness, and thorough communication.
Responsible for managing client expectationsQualifications:7+ years in program management experience in financial servicesProven experience in people management, strategic planning, risk management and change managementHighly collaborative and flexible. Ability to build effective working relationships with others inside and outside the organization, including leadershipAbility to think strategically, analytically to solve complex problems. High results orientation and strong collaboratorSignificant experience leading business programs and planning initiativesStrong interpersonal, communication, managerial, motivational, organizational and planning skillsExcellent communication, interpersonal and presentations skills.
Rapport-building, negotiation, consensus-building and clear expectation setting and communications for clients as well as teams and membersStrong team management and leadership experienceKey Attributes:Team player with professional and positive approachFlexible and can adapt easily to changing/evolving role requirementsCreative, innovative and able to think outside of the boxStrong attention to detailSelf-motivated & self-sufficientEffective communicator at all levels of the organization