Oliver Wyman - Executive Assistant and Workplace Administrator - Raleigh

Executive AssistantOliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman's thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.Oliver Wyman is seeking an organized and enthusiastic Executive Assistant to support a mix of Partners and Principals. This position will be based out of the Raleigh, North Carolina office and work remotely though periodically being required to go into the office for meetings, trainings and other community-building activities as needed.Key ResponsibilitiesBuild relationships with clients and client EAsUnderstand the business goals and objectives of each supported Partner and help to push them forward proactivelyMaintain and update current list of contacts and business activities in CRM databaseTrack and maintain sales activity/pipeline with each PartnerProactively spot clients that haven't been called upon and/or who need follow upExecute requested follow-up calls for client mailingsAssist the Marketing Department with the co-ordination of customized mailingsPrepare letters, proposals and other documents using Oliver Wyman formatting stylesMaintain diaries for Partners, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriateProactively spot opportunities to add internal and external meetings; interviews, staff meetings, follow upAssist with scheduling for complex projects as requested by the Partner and/or project teamCoordinate travel and accommodation, book cars, rail tickets, etc.Develop understanding of Partner scheduling and travel preferencesCoordinate travel efficiently by grouping client meetings where possibleWork with HC to obtain work permits and visasManage documents and project deliverables when requestedNotify staffing and Practice EAs of extensions/re-negotiationsManage storage or disposal of confidential client informationAct as central point of contact for all assigned Partner administrative needs, liaise with other support departments as necessaryPrepare weekly timesheets for each assigned PartnerPrepare all expense reports and/or delegate to a team assistant when necessaryProvide coverage for EAs who are out of the office to ensure seamless support to PartnersProvide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the FirmProvide training and support to new EAsParticipate in team meetings and projects with an eye to improving processes and the overall performance of the EA teamExperience RequiredBachelor's degree preferredAt least 3 years' experience at working in an administrative or customer service position.Experience in financial services, management consultancy and/or a professional services environment a plusTechnical SkillsExcellent Word, PowerPoint and Excel skillsExpert knowledge of OutlookKnowledge of Salesforce a plus, but not necessarySkills and AttributesProblem solver – able to work with other teams and staff members effectively to reach a viable solution and goalStrong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environmentMaturity, poise and judgmentAbility to maintain and respect confidentialityAbility to think strategically and contribute to development of departmental modelOne who takes constructive feedback in stride and incorporates feedback quicklyAbility to manage a heavy work volume and meet deadlines in an extremely fast paced environmentAbility to undertake projects and produce quality and timely resultsSelf-starter, strong initiative, confidence and ability to work with little guidanceCollaborative team playerPositive attitude, sense of fun: is collegial and friendlyAbility to juggle several tasks at once, to prioritize and manage own time - Not a clock watcher or someone who is unwilling to step outside their job descriptionMethodical, organized and excellent attention to detailFlexible attitude; embraces change, hard-working, cost conscious and results driven.