OIG System Operations Administrator

OIG System Operations AdministratorChicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community.

Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.The Office of Inspector General is the independent oversight body for Chicago's approximately 500 public, contract, and charter schools. The Office of Inspector General is charged with the responsibility of investigating allegations of waste, fraud, and financial mismanagement in public education within the jurisdiction of the Chicago Board of Education.Job SummaryReporting to the Inspector General, the OIG System Operations Administrator manages the office's IT infrastructure, network security, dedicated software systems, and technology assets.

This role handles all systems administration and technology projects. This is a full-time, exempt position that will be paid for time worked on a salary basis.The OIG System Operations Administrator will be held accountable for the following responsibilities:Manages and administers all OIG systems and IT infrastructure:Maintains and supports server infrastructure, local area network (LAN), G-Suite, website, and dedicated applicationsDesigns, implements, and monitors network security protocols, user access control rights, backup workflows, and disaster recovery strategiesCoordinates system maintenance schedules with the CPS wide area network (WAN)Serves as the office-wide technical advisor and subject matter expert, providing digital guidance for routine reviews as well as large-scale and/or complex investigationsLeads the planning, implementation, and policy development for OIG technology projects, including recommending hardware/software purchases and establishing IT protocolsTrains and advises staff on the use of any office software and digital tools; Develops training materialsCoordinates with CPS ITS to establish appropriate OIG access to CPS databases and technology assets; Manages device management and asset compliance in collaboration with ITS; Serves as primary ITS contact for OIG systems and related agreementsCoordinates with CPS Procurement on procurement actions (E.g., submitting requisitions, sponsorships, purchasing, etc.); Acts as the OIG vendor liaison to ensure high-quality service and supportAssists in the planning and implementation of the annual budgetOther duties as assignedIn order to be successful and achieve the above responsibilities, the OIG System Operations Administrator must possess the following qualifications:Education Required: Bachelor's degree from an accredited college or universityExperience Required:Minimum of five (5) years of professional experience in systems administration, including network support and server management Information security experienceExperience coordinating technology projects and operations, including budgets and vendor managementExperience managing and supporting enterprise information systemsExperience supporting investigations preferred; Experience with digital forensics or e-discovery strongly preferredOther Requirements:Occasional work outside of regular business hours is requiredKnowledge, Skills, and Abilities:Ability to exercise considerable independence and initiative in the performance of responsibilities; operate with minimal guidance and directionUnderstanding of LAN/WAN concepts, network protocols, and the deployment, administration, and support of Windows, Apple, and Chromebook platformsThorough knowledge of G-Suite administration and Windows Server maintenance, including experience with permission delegation and user access controlsTechnical proficiency in diagnosing and resolving hardware, software, and network connectivity issues, including break-fix repairs and device re-imagingStrong aptitude for learning enterprise SaaS platforms; ability to quickly gain proficiency with critical CPS and OIG systems (e.g., Aspen, Oracle, Kronos, and specialized case management software)Knowledge of, or the ability to rapidly learn, relevant local, state, and federal laws, regulations, and institutional policies governing data privacy and complianceFamiliarity and experience using open source intelligence (OSINT) tools and social media monitoringFamiliarity with digital forensic principles, data preservation techniques, or chain of custody protocolsRefined judgment with the ability to manage highly sensitive and confidential informationDemonstrated ability to prioritize tasks, and manage multiple deadlines, while maintaining high levels of organizationExceptional analytical and critical thinking skillsBenefits:Health & Wellness: Your Care, Your ChoiceFinancial Security: Planning for Today and TomorrowWork-Life Balance: Supporting Your Personal and Professional LifeConditions of Employment:As a condition of employment with the Chicago Public Schools (CPS), employees are required to establish/maintain Chicago residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.