Ohio Patient Financial Advocate

To support patients navigating financial responsibilities, the full-time Ohio Patient Financial Advocate will work remotely, preparing estimated costs of services, requesting deposits, and discussing eligibility for financial assistance programs. Key responsibilities: Counsel patients on payment responsibilities, options, and insurance benefits Initiate collection processes for prepayments and follow up to maximize collections Document interactions and updates in the appropriate computer systems accurately Required qualifications: High School Diploma/GED with three years of customer-facing experience, or an Associate's Degree with two years of experience, or a Bachelor's Degree with one year of experience Critical thinking skills and decisive judgment Ability to work independently with minimal supervision Capability to operate in a stressful environment and take appropriate actions