Providing level II support, the full-time Ohio Licensed Healthcare Call Center Rep will deliver exceptional customer service to Molina members and providers remotely, resolving issues and enhancing user experience across multiple communication channels. Key responsibilities Resolve member and provider inquiries through various support channels, including phone, chat, and email Document all interactions accurately while maintaining compliance with HIPAA and internal protocols Collaborate with internal and external stakeholders to improve member and provider engagement and retention Required qualifications At least 1 year of customer service or call center experience in a fast-paced environment Proficiency in Microsoft Office suite and relevant software programs Ability to maintain confidentiality and comply with HIPAA regulations Strong organizational and time-management skills Effective verbal and written communication skills
Ohio Licensed Healthcare Call Center Rep in workfromhome at Unknown Company
- Typical pay
- $41,700–$66,000
For context, most customer service representatives earn between $41,700–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.