Ohio Licensed Customer Care Specialist

Acting as a subject matter expert, the full-time Ohio Licensed Customer Care Resolution Specialist will effectively handle escalated calls from members and providers while working remotely and coaching new hires. Key responsibilities Resolve escalated calls from members and providers and provide peer feedback to Customer Care Specialists Identify gaps in processes and collaborate with the Business Integration Team to implement solutions Manage incoming work from various channels and ensure adherence to HIPAA and state regulations Required qualifications High School education or equivalent required Minimum of one (1) year experience in Customer Care (Member Services or Provider Services) required Preferred three (3) years of customer service experience in a call center environment Preferred two (2) years of experience in HMO or related industry Successful completion of the CareSource University Functional Facilitator certification program is required for training duties