Providing high-touch operational support, the full-time Ohio Licensed Broker Concierge Associate will manage complex pre and post enrollment issues, including member onboarding, provider inquiries, and billing concerns, while working remotely. Key responsibilities: Researching and resolving pre and post enrollment issues for brokers and members, focusing on first call resolution Collaborating with various departments to address member-related inquiries and broker escalations Logging all broker interactions accurately for tracking and analysis purposes Required qualifications: High School diploma or GED required; Associate's degree preferred Three years of customer service or sales support experience required Current, unrestricted State Insurance license in Accident and Health may be required or must be obtained within 30 days of hire Commercial insurance sales experience preferred Proficient in using a Windows environment and general office equipment