Serving as the primary point of contact for healthcare providers, the full-time remote Ohio Customer Service Representative will efficiently resolve issues through calls and chats, promote self-service digital tools, and collaborate with internal partners to enhance provider satisfaction. Key responsibilities Advocate for providers by demonstrating accountability and ownership in issue resolution Handle provider inquiries through multiple channels, including calls, chats, and emails Research and resolve complex prior authorization and claim issues to prevent repeat inquiries Required qualifications High School Diploma / GED or equivalent work experience At least 1 year of customer service experience analyzing and solving customer concerns Experience navigating and learning new computer systems Ability to manage a high volume of calls and chats daily (50 - 70) Flexibility to work full-time (40 hours/week) during specified business hours, including possible overtime and weekends
Ohio Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.