Office Support Staff - Full-timeAlbuquerque, NMOverviewSalary Range $15.33 - $16.86 Hourly Position Type Full Time Job Shift Day Education Level High School/GED Travel Percentage OccasionalDescriptionEntry-Level Opportunity | Start Your Career in Behavioral HealthAre you looking for a meaningful career where you can make a difference — even if you're just getting started?New Mexico Solutions is seeking motivated, service-driven individuals who want to gain experience in Behavioral Health and build a long-term career with a mission-focused organization. This role is an excellent entry point into the field and provides exposure to clinical services, medical records, insurance processes, and direct collaboration with providers.Why Choose New Mexico Solutions?New Mexico Solutions is a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care across our communities. We are committed to clinical excellence, professional development, and creating real impact for the individuals and families we serve.When you join us, you are not just taking a job — you are starting a pathway.We offer:Competitive payComprehensive benefits including health, dental, vision, and TelehealthPaid time off plus 9 holidaysRetirement plan optionsTuition reimbursement and free CEUsClinical supervision opportunitiesWellness and Employee Assistance ProgramsMileage reimbursement for work-related travelPublic Service Loan Forgiveness eligible employerEligible clinical roles may qualify for NHSC Loan RepaymentWhat You Will DoThis role performs essential administrative duties that keep our clinics running smoothly and ensure our patients receive timely, high-quality care.
You will use office technology such as phones, email, and web-based systems to support daily operations.You will gain hands-on experience in:Customer ServiceWelcoming patients and visitors with professionalism and positivityAnswering and routing incoming callsAssisting individuals in identifying their needs and connecting them to appropriate servicesAnswering general questions about services offeredSupporting Clinical ProvidersConducting reminder calls and patient outreachChecking patients in and out for appointments, including fee collectionScheduling, canceling, or modifying appointmentsAssisting with vitals collection, prescription refill coordination, and prior authorizationsMedical Records & DocumentationCreating and maintaining electronic medical recordsUpdating patient demographics and required documentationEnsuring files meet regulatory and agency standardsProcessing releases of information accuratelyEligibility & Insurance SupportVerifying insurance eligibilityEntering and updating claims dataAssisting in resolving billing errors or denialsLearning funding source requirementsCultural Competency & Person-Centered CareProviding respectful, inclusive service to diverse populationsDemonstrating a welcoming and non-judgmental approachSupporting person-centered care practicesProfessional Growth & DevelopmentParticipating in required training programsEngaging in cross-training across departmentsDeveloping foundational knowledge of behavioral health systemsBuilding skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and moreWhat Makes This Role a Career Starter?This position provides exposure to:Clinical operationsInsurance and revenue cycle processesBehavioral health documentation standardsPatient engagement practicesCompliance and regulatory requirementsInterdisciplinary teamworkWhether your long-term goal is to become a therapist, nurse, case manager, medical records specialist, billing professional, or leader — this role builds the foundation.What We're Looking ForStrong customer service mindsetExcellent organizational and time management skillsComfort using technology and learning new systemsDesire to work in a mission-driven healthcare environmentCommitment to professionalism, confidentiality, and continuous improvementIf you are ready to build a meaningful career in behavioral health and join a team that values growth, service, and impact, we encourage you to apply.Your career can start here.QualificationsEducation and Experience:High school diploma/GED or at least 1 year office experience.One year experience in mental health or medical setting preferred. Bilingual (Spanish) preferred. Proficient in Microsoft Word, Outlook, and Excel.Knowledge and Skills:Excellent communication skills in all areas of office operations.Knowledge of office equipment and front desk procedure.Ability to conduct interviews and meetings and to manage time and prioritize projects.Good writing and verbal skills.Valid driver's License—RequiredCPR/First Aid - PreferredCPI– PreferredBlood Borne Disease Exposure Category—Category IIOther Potential Hazard(s): N/A