Office Support Specialist

Office Support SpecialistTo work in a front-line position in the office serving as the point of contact for customers delivering outstanding service in a fast-paced office environment. In this position the Office Support Specialist will handle diverse customer inquiries and requests, supporting daily office operations and contributing to the cooperative's success.Key ResponsibilitiesAdministrativeAssist in administrative duties: answering phone calls, providing counter sales and customer serviceCommunicate and build great relationships with all employees and customersPerform billing of CFE products and transfersPerform truck scale, grain probing, and grading procedures when neededAssist with grain contracts, settlements, reporting, and enter contracts for producersAssist with day and month end reconciliation & processProcess accounts receivable (AR) paymentsReceive and verify products against purchase orders (POs)Help to complete monthly inventory of all location productsDevelop and maintain in-depth knowledge of location-specific processes, procedures, and offerings to confidently answer customer questions and resolve their concerns.CreditEnforce and uphold the cooperative's credit policyMake credit terms known to all employees and customersCollaborate with Credit department and management for customer transactionsReportingInform your supervisor of discrepancies in your reports as soon as you are aware of themInform your supervisor of potential problems or potential new business opportunities directly or indirectly related to your departmentReport any unsafe equipment or working conditions to your supervisorReport any needed repairs or special maintenance to your supervisor immediatelySafety and ComplianceUphold cooperative policiesFollow and comply with all laws and regulations both State and FederalAttend employee safety meetings, etc. held as required or scheduled in conjunction with Safety Director or location as requiredOther DutiesPerform other duties as assigned by managementCollaboratively work with location, departmental personnelAttitude consistently mirrors the company image and promotes fellow employee teamworkPresent a professional image through words, actions, and personal appearanceSkills & AbilitiesHigh School Diploma, GED or equivalent combination of education and experienceKnowledge of administrative/inventory procedures and systemsExcellent written and verbal communication skills, ability to communicate clearly and professionallyA strong customer service orientation with the ability to handle inquiries and resolve issues effectivelyProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant softwareStrong organizational skills and the ability to prioritize tasks, manage time effectively, and meet deadlinesAccuracy and attention to detail in all work performedAbility to identify and resolve problems efficiently and effectivelyFlexibility and adaptability to changing priorities and tasksAbility to work effectively as part of a teamProfessional demeanor and appearanceExperience with maintaining accurate records and filing systemsWillingness to flex schedule in accordance with work that needs to be done at the location, including seasonal increases