Office Support Specialist

Office Support Specialist IIPerforms a wide variety of administrative, secretarial and clerical duties which directly support the overall operations of the department. Assignments are characterized by a high degree of knowledge and application of department policies, procedures and operation. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction.

Position is characterized by the ability to prioritize and organize multiple assignments. Incumbent may be expected to shift primary assignment and or location as needed in accordance with schedules and staffing needs. Arranges for efficient and accurate collection of information for orderly registration of patients.

Collects and distributes patient information, billing information, and collection information. Makes patients aware of hospital policies and procedures. The duties of this position require the exercise of courtesy in speaking with patient and others to maintain sound community relations.ResponsibilitiesThe Office Support Specialist II performs a variety of tasks to support the Center for Perinatal Medicine operations at Northside-Atlanta, Alpharetta, Cherokee, Forsyth, Gwinnett, and Midtown campuses.Call Handling Answer incoming linesHandle or transfer call as appropriateSchedule patient appointmentsPatient Appointment Scheduling Schedule new and follow-up patient appointmentsObtain patient demographics, clinical indications, referring physician and/or patient specific preferences as applicableUtilize print physician schedules to make appointmentsCheck-In / Check-Out: Welcome and greet patients upon Check-In / Check-OutVerify insurance and referring physicianUpdate applicable changes in scheduling systemProvide forms to patients for completion as well as procedure-specific brochure as applicableSchedule return visitChart Preparation: Obtain medical records, insurance referral, and referring physician order for upcoming visitAssemble packets for proceduresAssemble patient charts to include applicable hospital forms, patient's medical records, referring physician orders, and insurance referrals as applicableFile Room Medical Report Distribution (Electronic Export / Fax, US Mail, Hand Delivery)Exporting (Northside H.I.S.

& referring physicians)Delivery of reports for in-house patientsFile Management (Quality Review, Filing of Labs and Medical Reports, Purging of Records)Retrieve and sort mail daily, open and process as appropriateTranscription of medical reports, letters, or other physician correspondenceCharge Entry Accurate account identificationSelection of appropriate CPT(s) as indicated by physician or nursing personnelEnter / Cancel patient chargesInsurance / Precertification Obtain insurance referral for upcoming visitObtain insurance precert for hospital and physician billing group, for all applicable E&M and CPT codesObtain and coordinate referral authorization to outside specialistsLabel and batch all precertification documentation for Northside's Business office for scanningRetrieve account type and authorization for Observation and Inpatients receiving services at CPM from STAR FinancialsForward charge sheet and business office face sheet to physician billing serviceQuality Assurance Charge Capture AnalysisCharge Entry ReviewPrecertification ReviewMedical Chart ReviewSystem Utilization Cerner – Scheduling, Report Retrieval, Daily ReconciliationMcKesson Care Manager / Horizon Clinicals / STAR Clinicals – order / charge entry and cancellationViewPoint – Ultrasound / Physician ReportsSTAR Financials – Patient account reviewOutlook Web, G/P drives, Northside Intranet, Internet (Business use only)Fusion Manager – Dictation Assignment / SearchTransport Appropriate transfer of InpatientsDeliver / Retrieve instruments to / from sterile processingCourier lab specimens to the labOffice Supplies / Maintenance of Facsimiles & Copiers: Responsible for inventory and ordering of office supplies and equipmentCoordinates maintenance and repair.Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Manager.Promotes the continuous quality improvement process in all daily service issues and problem solving opportunities.Communicates regularly with departmental staff on daily basis and keeps management informed.Qualifications KNOWLEDGE SKILLS AND ABILITIES REQUIRED: High school Diploma or equivalent.Two (2) years clerical / secretarial experience.Excellent communication and people skills.Level of proficiency in the use and application of Microsoft Word and Outlook.Must complete Revenue Cycle Training and pass test within 3 months KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED Post high school education.Prior physician practice or medical work experience.Prior collections experience in a Medical SettingBasic knowledge of insurance billing and collections proceduresCPAR or CHAA certified.Work Hours:07:30-4:00