Office Supervisor

HarmonyCares Office SupervisorHarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our mission is to bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our values include the way we care is our legacy, every interaction counts, go the extra mile, and empower and support each other.Why You Should Want to Work with Us:Health, dental, vision, disability & life insurance, and much more401K retirement plan (with company match)Tuition, professional license and certification reimbursementPaid time off, holidays and volunteer timePaid orientation and trainingEstablished in 11 statesLargest home-based primary care practice in the US for over 28 yearsResponsibilitiesThe Office Supervisor provides administrative and operational leadership and is responsible for the direct supervision and development of front office and clinical support team members. Direct reports may include Clinical Partners, Scheduler Analysts, and Patient Health Coordinators, depending on market size and scope.

This role serves as a key people leader, ensuring effective daily operations, workforce coordination, and a high standard of patient and provider support. The Office Supervisor is responsible for implementing and maintaining administrative systems, workflows, procedures, and policies, while overseeing practice-level projects and initiatives.Essential Duties and ResponsibilitiesPromote a positive culture of teamwork and accountability with daily oversight of market operations in accordance with company handbook and mission, vision and values.Ensure new employees are set up with appropriate access to platforms and tools required to complete daily assigned tasks.Ability to use and track employee timecards and attendance through electronic measuresEnsure and communicate staffing coverage and changes for the local market.Ensure staff and office comply with OSHA standards.In absence of Operations Leader – conducts and attends meetings with internal and external customers to maintain professional relationships in absence of Operations LeaderPartner closely with clinical and operational leadership to promote collaboration, accountability, and continuous improvement across care teamsProvide backup and or assist in the office setting for staff as requested by Operations Leader (MA, PCC, Scheduler/Scheduling Analyst)Manage fleet vehicles and tasks associated with needs of Fleet Operations DepartmentPerform routine office tasks necessary for the operation and presentation of a professional office as observed by the Operations Leader including coordination with local facility contactsInterview, onboard, performance management, coaching, scheduling oversight, and timecard management for direct reportsCoordinate with IT Department as neededResponsible for clinical and office supply ordering for the market in accordance with said budget. Works in conjunction with Operations Leader and corporate purchasing department to ensure supplies are readily available at appropriate levels by tracking inventory and placing orders as necessary.Oversee and manage patient census, engagement and daily schedules in collaboration with Operations Leader and Scheduler/Scheduling Analyst.Oversee patient inactivation processes in local market.Prioritize patient satisfaction, addresses patient concerns and escalates to Operations Leader, compliance or legal as appropriate.Document in and monitors task completion in EMR.This is an overview of the duties, responsibilities and requirements for this position.

Employees will be required to perform other job-related assignments as requested.In this role you may work with:New EmployeesAll local staffOperations LeaderFleet OperationsIT DepartmentPurchasingPatientsVendorsQualificationsRequired Knowledge, Skills and ExperienceAssociate's degree OR 2 years supervisory experience, relevant years of experience may substitute.1+ years of experience in a management/lead administrative roleValid and unencumbered driver's license with good driving recordStrong computer skills including but not limited to navigation of EMR, Microsoft Office, and WindowsKnowledge of medical terminologyMust be able to maintain confidentiality and follow HIPAA guidelinesPreferred Knowledge, Skills and Experience2+ years of college experiencePay TransparencyIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.