Office Manager

Office ManagerJackson Hewitt Tax Service is seeking a high-energy, organized Office Manager to lead our team in Williston, ND. If you are a natural leader who thrives in a fast-paced environment and loves delivering exceptional customer service, we want you to run our tax office this season!Benefits include opportunity for advancement, training & development, bonus based on performance, employee discounts, and flexible schedule.Why You'll Love Working Here:Competitive pay with seasonal flexibility.Dynamic environment where no two days are the same.Lead a great team and make a real impact in the Williston community.What You'll Do:Manage daily operations at a storefront & retail (kiosk) locations to ensure a smooth, efficient tax office.Lead and motivate a seasonal team of tax professionals and customer service reps.Drive customer satisfaction by ensuring every client receives top-tier service.Handle administrative tasks including scheduling, inventory, and compliance tracking.What We're Looking For:Proven leadership skills or prior management experience (retail, office, or hospitality experience is a plus).Strong communication skills with a knack for problem-solving.Tech-savvy mindset to comfortably navigate our office software.Tax experience is not required — we provide the operational training you need to succeed!Compensation: $20.00 - $24.00 per hourResponsibilities include tax preparation, assisting in recruiting, interviewing, and training employees, creating and maintaining employee schedules, ensuring that employees are upholding company policies and procedures, managing and monitoring office for performance and productivity, resolving customer service issues, tax school instructor, complying with daily accounting procedures, communicating effectively with staff to ensure they are well-informed regarding products and promotions, and supporting and encouraging staff to carry out the company mission as well as meet company and personal goals.Position requirements include a high school diploma or equivalent, tax preparation experience preferred, management experience, sales / customer service experience, PTIN certification (can be obtained after the hire date), and successful completion of tax preparation training course.