Office Manager / Director of Operations – Personal Injury Law Firm

If you're currently running point at a law firm, crushing operations, and keeping attorneys and staff aligned but know you're underpaid or under appreciated-we'd love to talk.

About the Role

We are a fast-paced, high-performing personal injury law firm seeking a Director of Operations (or senior Office Manager) who can step in and immediately bring order, leadership, and insight to our growing team.

You'll work directly with ownership to ensure that:

• Cases move efficiently from intake to resolution
• Teams are aligned, accountable, and hitting performance benchmarks
• The firm operates like a business, not a daily fire drill

What You'll Be Doing

• Lead and manage attorneys, paralegals, intake staff, and vendors
• Implement and enforce systems, SOPs, and accountability structures
• Track key performance indicators (KPIs) and report to ownership
• Monitor deadlines, ensure cases progress timely, and flag bottlenecks
• Manage hiring, onboarding, payroll, HR compliance, and vendor contracts
• Oversee firm finances: disbursements, expenses, projections, and budget adherence
• Facilitate clear internal communication, consistent follow-up, and structured meetings

What You Bring to the Table

• You currently (or recently) manage operations at a personal injury law firm and can prove it
• Minimum 5+ years of relevant experience
• Deep understanding of the PI case lifecycle, disbursements, and law firm cash flow
• Strong leadership instincts-you've built teams, coached talent, and held people accountable
• Experience with legal case management software (e.g., Filevine, Litify, SmartAdvocate, CASEpeer)
• High emotional intelligence, clear communication, and business acumen
• Comfortable operating with autonomy, but not afraid to ask the right questions

Nice to Have (But Not Required)

• Multi-location or remote team management
• Experience scaling a law firm during rapid growthli>
• Exposure to marketing, intake optimization, or financial modeling

Why Join Us?

• Competitive compensation (we'll beat what you're currently making-if you're the right fit)
• A chance to lead, not babysit
• Strong ownership buy-in and commitment to operations
• Clear path to grow into a true COO seat if you're the right leader

Job Type: Full-time

Pay: $95,000.00 - $125,000.00 per year

Work Location: Remote