Office Coordinator

Office CoordinatorBasement Systems of Indiana, Indianapolis, IN About UsAt Basement Systems of Indiana, our purpose is simple: to do the right thing for our customers, our team, and our community. We're the trusted name in basement waterproofing, foundation repair, and crawl space solutions. As we continue to grow, we're looking for a detail-oriented and driven Scheduling Coordinator to help us deliver a smooth and professional customer experience across all departments.What We ValueRespect – For our customers, teammates, and the homes we work in.Courage – To solve problems, try new things, and do what's right even when it's hard.Responsibility – To own your work, your attitude, and your results.Teamwork – Because together, we accomplish more and support each other's success.Position SummaryAs a Scheduling Coordinator, you will be responsible for managing the schedules for all three of our customer-facing departments: Sales, Production, and Service.

Your mission is to maintain full, accurate, and efficient calendars across teams while delivering outstanding communication and coordination for both customers and coworkers. Your work ensures that every lead is run, every job is completed, and every customer is cared for.What You'll DoSchedule and confirm appointments for Sales, Production, and Service teamsMaintain full calendars by actively monitoring availability and filling open spotsCommunicate with homeowners to confirm appointment details, reschedule when needed, and answer questionsCoordinate internally with department managers and field staff to ensure job readiness and team alignmentUpdate the CRM with accurate, real-time scheduling informationPrioritize urgency, geography, and resource availability to maximize team efficiencyProactively identify and resolve scheduling conflicts or last-minute changesWhat You'll GetCompetitive hourly payStable, full-time position in a growing companyTraining and ongoing support to help you succeedOpportunity to advance within operations or leadership rolesBenefits package including Health, Dental, Vision, 401(k), PTOA purpose-driven team committed to doing the right thingWhat We're Looking ForExperience in scheduling, dispatch, or coordination — especially across multiple departmentsStrong organizational and multitasking abilitiesExcellent communication skills with a customer-first mindsetComfort using technology and CRM/scheduling software (we'll train you!)Ability to think ahead, solve problems, and stay calm under pressureA team player who thrives in a fast-paced environmentIf you're the kind of person who gets satisfaction from creating order out of chaos, loves working with people, and takes pride in keeping the wheels turning — we want to meet you. Join our team and help us do the right thing — every day.