Office Coordinator HME

Overview

TheOffice CoordinatorHME(“Home Medical Equipment”)serves as the administrative hubof an assigned branchlocation, ensuring the efficient operation of the office. This role ensures seamless communication andaccuratedocumentation flow betweenNurse Navigator HME,ServiceTechnicianHME, andBranch Manager HME personnel.The ideal candidate is highly organized, detail-oriented, and deeply familiar with medical documentation requirements, ensuring that compliance ismaintainedand patient equipment needs are met efficiently.This position typically reports to the BranchManagerHMEor Nurse Navigator HMEat a certain location.

Responsibilities

• Nurse Navigator HMESupport:

• Under Nurse Navigator HME guidance – receive, review, and organize incomingdocumentation for patients.

• Service Technician HME Support:

• Preparedeliverytickets, setup instructions, and patient compliance paperwork forServiceTechnicianHME.

• Update tracking systems to reflect delivery schedules, equipment pickups, and maintenance requests.

• EnsureService Technician HMEreturn completed, signed delivery documentation to the office.

• BillingSupport:

• Reviewall completed order files fordocumentationaccuracy and completion before billing.

• Assist in resolving basic billing denials or front-end documentation errors that delay claim submission.

• General Administration:

• Interacts with patients to address inquiries,concernsand complaints

• Interacts with clinicians to support service delivery and route complex inquiries to theappropriate personnel.

• Maintain secure, HIPAA-compliant electronic and physical patient records.

Qualifications

• Experience: Minimum of 2 years of experience in a medical office, healthcare administration, ordurable medical equipment (“DME”)environment.

• Knowledge: Familiarity with medical terminology, ICD-10 coding basics,DME documentation standards.

• Skills: Proficiencyto learn DMEsoftware andusestandard spreadsheetsoftware. Excellent data entry speed and accuracy.

• Attributes: Exceptional organizational skills and the ability to multitask in a fast-paced environment.

Pay Range

USD $19.00 - USD $21.00 /Hr.