Office Coordinator

To average wait time for customers to 5 minutes, showing the outcomes listed below.

Metrics / Key Performance Indicators

1. Ensure that 100% of qualified incoming leads from the company’s social media are processed by the sales department.
2. Ensure that 100% of qualified incoming leads from the company’s social media channels are followed up per the established procedure.
3. Maintain a 100% response rate on the company’s social media accounts.
4. Maintain a 5-minute average response time on the company’s social media accounts.
5. Ensure that 100% of the booked opportunities are proofread per the established procedure.

Required Skills

1. Coordination Skills: The right candidate must show competencies in distributing the workload between team members.
2. Efficiency: The right candidate must work smart, producing the requested output with minimal wasted effort. It involves proper planning and staying within the schedule.
3. Customer Orientation: The right candidate must be willing to help people and provide high-standard service in a prompt, polite manner.
4. Sales Skills: The right candidate must demonstrate knowledge of the buyer’s psychology, impression-making, relevant questioning, and objection handling.
5. Stress Resistance and Adaptability: The right candidate must be comfortable working in a fast-paced, busy environment and maintaining stable performance under heavy pressure or changing priorities.
6. Attention to Detail: The right candidate must always convey essential details to customers. Omitting important information often leads to profit loss and reputational damage for the company.
7. Communication: The right candidate must speak articulately, logically, and concisely.
8. Team-Building: The right candidate must establish a collaborative working relationship with colleagues.
9. Proactivity and Self-Sufficiency: The right candidate must act independently and achieve the set outcomes without constant supervision.
10. Responsibility and Integrity: The right candidate must be honest and reliable. Deliberately given false information will serve as the basis for employment termination.
11. Intelligence: The right candidate must demonstrate an ability to learn quickly and memorize large chunks of new information.
12. Literacy: The right candidate must have an excellent command of English, high grammar competence, and proper writing skills.