Office Coordinator and Client Relations

Director Of First ImpressionsThe First Voice Our Clients HearEvery kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you're the one picking up. As our Director of First Impressions, you'll be the warm, organized person who turns a homeowner's first question into a booked design consultation. You'll also keep our office, our marketing and our company culture running smoothly. If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we'd love to meet you.About Sea PointeSea Pointe Design & Remodel is an award-winning residential Design-Build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms and additions. We're a close-knit team that takes both our craft and our culture seriously.What You'll DoThe primary responsibilities of the Office Coordinator & Client Relations role include but are not limited to the following:Answer and route all incoming calls, so every caller feels taken care ofSchedule complimentary in-home design consultations for our Design ConsultantsFollow up promptly on every new inquiry by phone call, text, and emailAssist past clients through the handyman/warranty process and coordinate with the Production teamOwn our CRM and keep client and project information accurate and completeScan completed job files and save on company serverTrack and provide weekly lead-status reports and update monthly Sales ReportManage Client Referral programEngage in local community groups through social media referring to Sea PointeAssist with booking, planning, and facilitating educational client workshopsAssist with set-up for quarterly company All-Staff meetings (food, tables, chairs)Assist with employee gifting or company apparel organization and inventory as neededSupport the President and the sales leadership team as neededLead our Fun Committee and plan the events that make Sea Pointe a great place to work!Coordinate with admin team for ordering of suppliesWho You AreHappy and positive. People trust you right away, and you make everyone feel welcome, whether it's a client or a coworker.Detail-oriented. You love a clean calendar, an accurate database and a process that works.Proactive. You spot what could run better and fix it without being asked.A clear, friendly communicator by phone, email and textComfortable with CRM software and Microsoft 365.

Experience with JobTread or construction is a plus but not required.5+ years in hospitality, customer service, reception, office admin or a similar role