Office Associate

Office Clerk

R-19 Cloud Based Phone Systems

Wall Township, NJ | Full-Time

About the Role

R-19 Cloud Based Phone Systems is seeking a highly organized, self-motivated Office Clerk to independently manage all day-to-day office operations. This is a self-contained role with no other office staff — you will own the front office, working closely with field technicians, sales, and ownership to keep the business running smoothly. The ideal candidate is comfortable wearing multiple hats: office management, light bookkeeping, customer service, and dispatch coordination.

Key Responsibilities

Office Management

•     Serve as the single point of contact for the front office, keeping daily operations organized and Office running efficiently

•     Maintain office supplies, files, and records

•     Manage incoming mail, deliveries, and general office correspondence

•     Support ownership with administrative tasks as needed

Light Bookkeeping & Invoicing

•     Generate and send customer invoices in a timely manner

•     Track accounts receivable and follow up on outstanding balances

•     Process vendor bills and assist with basic accounts payable

•     Reconcile basic financial records and prepare simple reports for ownership

•     Maintain organized digital and/or paper financial records

Customer Service

•     Answer incoming calls and respond to customer emails professionally and promptly

•     Address customer questions regarding billing, service, and general inquiries

•     Resolve routine issues independently; escalate complex matters appropriately

•     Maintain strong, positive relationships with customers

Dispatch

•     Schedule and coordinate service calls and installations for field technicians

•     Monitor technician schedules and adjust routing/timing as needed throughout the day

•     Communicate job details, changes, and priorities clearly to technicians in the field

•     Track job status from scheduling through completion

Qualifications

•     Prior experience in office administration, bookkeeping, customer service, or dispatch (telecom or field-service industry a plus)

•     Strong organizational skills and the ability to manage multiple priorities independently

•     Comfortable working solo in the office with minimal day-to-day supervision

•     Proficiency with basic accounting/invoicing software (e.g., QuickBooks) and Microsoft Office/Google Workspace

•     Excellent verbal and written communication skills

•     Strong phone etiquette and a customer-first attitude

•     Ability to problem-solve and make sound decisions independently

What Success Looks Like

•     Invoices go out accurately and on time

•     Customers feel heard and issues are resolved quickly

•     Technicians are scheduled efficiently with minimal downtime or scheduling conflicts

•     The office runs smoothly with no single task falling through the cracks

R-19 Cloud Based Phone Systems is an equal opportunity employer.

$25.00 per hour