Office Assistant

Office AssistantThe Office Assistant is responsible for executing administrative tasks associated with successful property operation. This includes answering phones, greeting residents and visitors, making copies and faxing documents, inputting, managing, and closing out work orders, creating new files, managing existing files, collecting and batching rent payments, and coordinating mailings to residents and applicants.Essential Job FunctionsModels and instills company mission and values within all employeesChampions continuous improvement and regularly advocate strategies to enhance resident satisfaction, work processes and property performancePrepares reports, presentations, memorandums, proposals, and correspondenceSchedules appointments and meetings for property managementServes as the primary point-of-contact for resident inquiresResolves resident conflict through de-escalation strategiesAssists in the preparation of departmental budgets and expense allowancesTracks inventory of office supplies and order more of what is needed as approvedAssists in the completion of the initial rental applicationAssists in the preparation of leases or rental agreementsCoordinates timely revenue collection in accordance with lease obligations and accounts receivable proceduresEnters rent information into Yardi in a timely and accurate mannerAssists in coordinating requests for repairs or maintenance, upkeep, and refurbishment at propertyAdheres to Fair Housing Laws in all resident and prospect interactionsOther duties as assignedRequirementsKnowledge, Skills, and AbilitiesHigh school diploma or GED requiredMinimum of two years of administrative experience, preferably in an office settingExperience with Public Housing, Project-based Voucher, Tax Credit, and Section 8 is highly preferredScheduling flexibility based on business needsSound interpersonal skillsStrong written and verbal communication skillsAdvanced customer service and problem-solving skillsAdvanced organizational and time management skillsTechnically proficient in Microsoft OfficeAbility to work in a fast-paced, action-oriented environmentAbility to establish relationships across the organization and at various hierarchical levelsAbility to travel up to 10% of the timeOur ValuesEmbrace New Ways: obstacles are opportunities, and challenges are catalysts for changeServe the Community: give back and pay it forwardDrive to Achieve: ambition and determination – we can achieve anything we can imaginePurpose Over Pride: Collaboration, thoughtful listening, and respect guide how we work with each otherWE'VE GOT YOU COVEREDWe take pride in supporting the health and well-being of our teammates and their families:Full medical, prescription, dental and vision benefitsCompany paid life and AD&D insuranceCompany paid short-term and long-term disabilityA 401(k) retirement plan with company matchPaid time off, accrued based on years of serviceSupplemental insurance for employees and familiesEmployee Assistance Program for confidential counselingAdditional paid day off to provide community or charitable servicesPaid holidays; approximately fourteen (14) per yearPeace of mind and a great working environmentMRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, and gender identity.