Client Support & Operations AssistantSenior Helpers is a growing in-home care agency serving seniors and their families. We're looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day. Make an impact in New Mexico today!Key ResponsibilitiesPhone & Client Support (Primary Focus)Answer incoming calls from clients, caregivers, and referral partnersDe-escalate concerns, listen empathetically, and route calls appropriatelyServe as a reliable "first line" support so schedulers and leadership can stay focusedProvide coverage through 5:00 PM on assigned daysOperational Gap CoverageStep in when team members are out or overloadedAssist with light scheduling support when neededTransfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situationAssist with last minute call outs for clientsFlexible Weekend SupportAvailability to support phones or urgent issues on weekendsSchedule is flexible and planned in advance when possibleWhat We're Looking ForStrong customer service and communication skillsComfortable handling phones and difficult conversationsOrganized, calm under pressure, and adaptableBasic comfort with billing, payments, or administrative work (training provided)Ability to triage issues and know when to escalateExperience in healthcare, home care, or customer support is a plus (but not required)Schedule & CompensationMix of scheduled hours and flexible support as neededCompetitive hourly pay based on experienceOpportunity to grow into other departments (HR, Scheduling, Operations) over timeWhy Join Senior Helpers?Supportive leadership teamMission-driven work helping seniors and familiesFlexible scheduleReal opportunity to grow as the company expandsHealth Insurance + 401K